Refund Policy

Last Updated: February 2026

1. Eligibility

You are eligible for a full refund if:

• You request a refund within 14 days of your original purchase date
• The software does not work as described on your Mac
• You are unsatisfied with the product for any reason

2. How to Request a Refund

To request a refund, simply email us at contact@groask.com with:

• Your order number or the email used for purchase
• A brief reason for the refund (optional, but helps us improve)

3. Refund Processing

Once your refund request is received:

• We will process your refund within 3-5 business days
• The refund will be credited to your original payment method
• You may see the refund in your account within 5-10 business days, depending on your bank

4. After Refund

After a refund is processed:

• Your license will be deactivated
• You should uninstall GroAsk from your device
• You are welcome to repurchase in the future if you change your mind

5. Exceptions

We reserve the right to decline refund requests that:

• Are made after the 14-day refund period
• Appear to be fraudulent or abusive

6. Contact

Questions about our refund policy? Contact us at: contact@groask.com